Because gold is eternal, your options are too.
Haisel gives you the freedom to change your mind, anytime.
Haisel is the only fine jewelry brand that let’s you trade in your pieces for 80-100% back in store credit for something new.
HOW IT WORKS
Claim it.
Choose from our curated collection of expertly crafted solid gold pieces.
Love it.
Wear your adornments as long as you like. Let them become part of your story.
Trade it.
Change your mind anytime. Trade in any piece you’re ready to part with for 80–100% Haisel credit, based on condition and timing.
Frequently Asked Questions
What makes Haisel’s trade-in policy different?
Haisel is the only jewelry brand that lets you trade in your solid gold pieces for store credit — anytime. Gold never loses its value, and neither should your jewelry.
How much credit will I receive when I trade in a piece?
You’ll always receive 80–100% of your purchase value in store credit on trade eligible items.
- 100% credit when traded in within 12 months and in excellent condition.
- 80% credit for pieces with visible wear, or any trade made after 12 months.
Which pieces are eligible for trade-in?
Only Haisel pieces are eligible. Each piece must be:
- Solid 14k or 18k gold
- Verified by our team upon return
- Free of major alterations (e.g., resizing beyond standard, added stones)
We currently do not accept non-Haisel gold jewelry for credit.
How many times can I trade in?
You may trade in up to 3 pieces per year. This helps us keep the program sustainable while still giving you real flexibility.
Who pays for return shipping?
- Your first trade-in each year: We cover the cost of insured return shipping.
- After that: You may use your own insured label, or we can provide one and deduct the cost from your store credit. (Insured shipping usually costs $25–$40 depending on value.)
How do I start a trade-in?
- Contact us at hello@haisel.studio with your order number.
- We’ll send instructions and, if it’s your first trade that year, a prepaid insured shipping label.
- Once received and verified, we’ll issue your store credit as a digital gift card.
Do you offer refunds?
Returns for refund are accepted within 10 days of delivery on eligible items. To qualify for a refund:
- The item must be unworn, unused, and in original condition.
- All original packaging, inserts, and accessories must be included.
- The return must be initiated within the 10-day window by emailing hello@haisel.studio.
Haisel reserves the right to refuse any return that shows signs of wear, damage, alteration, or misuse. See more on our return policy here.
What happens to the pieces I trade in?
Every piece is carefully inspected and refreshed. Eligible items are added to our Lightly Loved or Vintage collection. Worn or damaged pieces may be recycled into raw gold material to make new pieces.