Refund policy

Effective Date: November 2025
Haisel LLC (“Haisel”, “we”, “us”, “our”)
Los Angeles, California

1. Eligibility for Refunds

Refunds are accepted within 10 days of delivery on eligible items. To qualify for a refund:

  • The item must be unworn, unused, and in original condition.

  • All original packaging, inserts, and accessories must be included.

  • The return must be initiated within the 10-day window by emailing hello@haisel.studio.

Haisel reserves the right to refuse any return that shows signs of wear, damage, alteration, or misuse.

2. Final Sale Items (Not Eligible for Refund)

The following items cannot be returned or refunded:

  • Custom pieces

  • Engraved or personalized pieces

  • Sale, promotional, or discounted items

  • Items purchased with store credit or trade-in credit

These items are considered final sale and are not eligible for cancellation, exchange, or refund.

3. Return Shipping

Customers are responsible for the cost of return shipping on refund-eligible items.
We strongly recommend using a trackable and insured shipping service.
Haisel is not responsible for lost or damaged return packages.

4. Refund Method and Timing

  • Approved refunds will be issued to the original payment method.

  • Shipping fees are non-refundable.

  • Product price and applicable sales tax will be refunded once the return is inspected and approved.

  • Refunds are processed within 5–10 business days after receipt of the return.

5. Damaged or Incorrect Items

If an item arrives damaged or incorrect, you must contact us within 48 hours of delivery at hello@haisel.studio with photos of the issue. We will repair, replace, or refund the item at our discretion.

Claims submitted after 48 hours may not be eligible for resolution.

 

6. Trade-In Policy vs. Refunds

If you change your mind about a piece after the 10 day return window, we recommend using our Trade-In Program, which allows you to receive 80-100% store credit toward a future piece, depending on its condition.

Trade-ins are not refunds and do not affect your eligibility for the 10-day refund window.

Details available at: haisel.studio/pages/trade

 

7. How to Request a Return

To begin a return, email:
hello@haisel.studio
 Include your:

  • Order number

  • Name

  • Item(s) you wish to return

  • Reason for return

Unauthorized returns will not be accepted.

8. Exchanges

We do not offer direct item-for-item exchanges.
 You may either:

  • Return eligible items for a refund (if within 10 days), or

  • Use the Trade-In Program for store credit toward something new.


9. Lost, Stolen, or Unclaimed Packages

Once a package is marked delivered by the carrier, Haisel is not responsible for loss, theft, or non-retrieval. Customers must contact the carrier to file a claim.